Bertera Subaru of Hartford

**Job Title: Service Advisor**

**Location:** Bertera Subaru Hartford

**Salary:** $60,000 - $95,000 per year (commensurate with experience)

**Job Summary:**

Bertera Subaru Hartford is seeking an enthusiastic and customer-focused Service Advisor to join our team. The ideal candidate will have a passion for delivering exceptional service, a strong understanding of automotive repair, and the ability to communicate effectively with customers and technicians. As a Service Advisor, you will be the primary point of contact for our customers, guiding them through their service experience and ensuring their needs are met with professionalism and care.

**Key Responsibilities:**

- Greet customers with a warm and friendly demeanor, providing a welcoming experience.
- Obtain and document customer information, including vehicle make, model, year, and service history.
- Listen to customer concerns and advise them on appropriate vehicle maintenance and repairs.
- Create detailed service estimates and explain the services offered, including costs and timeframes.
- Schedule service appointments and manage a busy service drive.
- Collaborate with technicians to ensure accurate diagnosis and timely completion of services.
- Provide customers with regular updates on their vehicle's status, answering any questions they may have.
- Handle customer complaints and concerns professionally to ensure satisfaction and build trust.
- Maintain an organized service area and keep accurate records of services performed.
- Upsell service contracts, parts, and accessories to enhance customer experience and dealership profitability.
- Stay updated on new products, services, and trends in the automotive industry.

**Qualifications:**

- High school diploma or equivalent; additional education in automotive technology or a related field is a plus.
- Previous experience as a Service Advisor or in a customer service role is preferred.
- Strong knowledge of automotive systems and repair processes.
- Excellent communication and interpersonal skills.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Proficient with dealership management systems and Microsoft Office Suite.
- A valid driver's license and a clean driving record.

**What We Offer:**

- Competitive salary ranging from $60,000 to $95,000 per year.
- Comprehensive benefits package, including health, dental, and vision insurance.
- 401(k) retirement plan with company matching.
- Paid time off and holidays.
- Ongoing training and professional development opportunities.
- A supportive and collaborative work environment.

**How to Apply:**

If you are a motivated and customer-oriented individual looking to join a dynamic team at Bertera Subaru Hartford, we invite you to apply! Please submit your resume and a brief cover letter outlining your qualifications and experience.

Bertera Subaru Hartford is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.