Bertera Subaru of Hartford

Job Title: Service Advisor - Bertera Subaru of Hartford

Salary Range: $80,000 to $100,000 per year

Location: Hartford, CT

Job Type: Full-time

Company Overview:
Bertera Subaru of Hartford is a reputable automotive dealership specializing in the sales and service of Subaru vehicles. We strive to provide an exceptional customer experience by offering high-quality vehicles, reliable service, and trustworthy advice. As an esteemed member of the Bertera Automotive Group, our dealership is committed to fostering a positive work environment and promoting career growth for our employees.

Job Description:

As a Service Advisor at Bertera Subaru of Hartford, you will play a crucial role in ensuring the utmost satisfaction of our customers by delivering exceptional service and support. You will serve as the main point of contact between our customers and our service department, effectively communicating vehicle concerns, diagnostics, and recommended solutions to maximize customer satisfaction and revenue for the dealership.

Responsibilities:

1. Greet and welcome customers in a courteous and professional manner, ensuring a positive first impression.

2. Initiate and conduct comprehensive consultations with customers to understand their vehicle concerns and maintenance needs.

3. Effectively communicate vehicle issues and recommend appropriate repair and maintenance services to customers, ensuring their understanding of the recommended solutions.

4. Provide accurate estimates and timelines for services, keeping customers informed of any changes or delays that may occur.

5. Coordinate with the service department to schedule appointments and efficiently manage the workflow.

6. Maintain thorough and organized records of customer interactions, recommendations, repair orders, and invoices.

7. Monitor the progress of repairs, communicating updates to customers and addressing any concerns or questions they may have.

8. Uphold a strong knowledge of Subaru vehicles, warranties, and service options to provide accurate information and advice to customers.

9. Collaborate closely with technicians and parts personnel to ensure efficient execution of repairs, accurate invoicing, and timely completion of service requests.

10. Strive to meet or exceed individual and departmental sales and customer satisfaction targets.

11. Continuously enhance knowledge of automotive technology, service procedures, and industry trends to stay ahead.

Qualifications:

1. High school diploma or equivalent required; industry-related certifications or diploma preferred.

2. Proven experience as a Service Advisor or similar role within the automotive industry.

3. Exceptional interpersonal and communication skills, with the ability to actively listen and articulate information effectively.

4. Strong customer service orientation, ensuring genuine care and attentiveness towards customer needs.

5. Proficient computer skills, including the ability to work with dealership software and systems.

6. Detail-oriented with excellent organizational and time management skills to handle multiple customer requests simultaneously.

7. Ability to remain composed under pressure and resolve customer concerns and conflicts in a professional manner.

8. A valid driver's license and a clean driving record.

9. Familiarity with Subaru vehicles and their maintenance requirements preferred.

10. Willingness to work flexible hours, including evenings and weekends, to accommodate customer schedules.

Benefits:

- Competitive salary within the specified range, commensurate with experience and performance.
- Opportunities for career growth and professional development within the Bertera Automotive Group.
- Comprehensive benefits package, including health insurance, dental coverage, and retirement savings options.
- Paid time off and vacation days.
- Employee discount on vehicles and services.
- Positive and supportive working environment.

Note: This job description reflects the general details necessary to describe the principal functions of the job identified and shall not be construed as a detailed description of all work requirements that may be inherent in the job.